Responsible Gambling Policy

At Lucky Fuel we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, so we provide clear tools and support to help you manage play, spending, and time. If you ever feel play is becoming a problem, we encourage you to use the account controls or contact our team for assistance.

Player protection principles

We base our approach on prevention, transparency, and support. We monitor account activity for signs of risky behaviour, verify customer identity where required, and make player safety tools readily available in your account. Our goal is to reduce harm and help you keep play enjoyable and responsible.

Activity-control tools

You can manage your activity directly from your account. Controls are easy to set up and change and include deposit, loss, wager and session limits, cooling-off periods, and temporary time-outs. If you need help applying a tool, our support team can assist you via live chat or email.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you load into your account. Limits are applied immediately or after a short processing period depending on the request. You can lower limits at any time; increases may be subject to a cooling-off interval.

Loss limits

Loss limits let you cap net losses over a chosen period. Use this setting to keep losses within a comfortable range. Loss limits are calculated across real-money play and help prevent chasing behaviour.

Time limits and session controls

Use session time reminders and daily play timers to avoid long or impulsive sessions. You can set automatic logout prompts and take regular breaks by activating a temporary time-out for a chosen number of days.

Self-exclusion and account closure

If you need a longer break, self-exclusion lets you block access to your account for a defined period or indefinitely. During self-exclusion we will restrict account activity and remove promotional contact where applicable. If you wish to return after a self-exclusion period has ended, reactivation may require a verification and waiting period.

Signs of problematic behaviour

Watch for common warning signs such as spending more than planned, feeling unable to stop, chasing losses, borrowing money to play, or gaming affecting daily life and relationships. Early recognition helps prevent escalation.

Tips for maintaining control

Set realistic limits before you start, use deposit and session tools, stick to a budget, avoid chasing losses, and take regular breaks. Share account access details with a trusted person if you need additional oversight, and keep gambling as a form of entertainment—not a way to make money.

Professional help and support organisations

If you need specialist support, consider reaching out to established gambling support services. Organisations such as GamCare and Gambling Therapy provide confidential advice and treatment options. For direct help from us, contact [email protected] and our team will guide you to appropriate resources.