Data Privacy Policy
This Privacy Policy explains how Lucky Fuel collects, uses, stores, and protects personal information when you create an account, play games, or otherwise use our services. We respect your privacy and aim to be clear about what data we hold, why we process it, and how you can manage your information.
Types of data we collect
We collect information needed to provide and secure your account, process payments, and comply with legal and safety obligations. Data we collect typically falls into the following categories.
Personal data
This includes information you provide when registering or contacting support, such as your name, email address, phone number, date of birth, and postal address. We may also collect identity documents or verification details where required for account validation.
Technical data
We automatically gather technical information from your device and browser, including IP address, device identifiers, browser type, operating system, and connection data. This helps us maintain security, improve site performance, and present a mobile-friendly experience.
Transactional and activity data
Transactional records include deposits, withdrawals, bets, game activity, bonus use, and payment method details necessary to process transactions. We also log account activity, session times, and support interactions to manage your account and detect suspicious behavior.
How we use your information
Your data is used to create and manage accounts, process deposits and withdrawals, verify identity, prevent fraud, and comply with applicable legal and responsible gaming requirements. We also use information to respond to support requests, troubleshoot issues, and provide service updates. Limited use for marketing may occur with your consent, such as sending offers or promotions you opt into.
Data protection practices
We use reasonable technical and organizational measures to protect data from unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to staff and service providers who need it to perform their roles. Where we work with external providers, we require appropriate safeguards to protect personal data.
Cookies and tracking technologies
We use cookies and similar tracking tools to operate the site, keep you signed in, remember preferences, analyze usage, and deliver tailored content. Some cookies are essential for security and payments, while others support analytics or marketing. You can manage cookie preferences in your browser, though disabling certain cookies may affect site functionality.
User rights
You have rights over your personal information, including access, correction, and deletion where applicable. You can request a copy of the data we hold about you or ask us to correct inaccuracies. We will consider valid requests in line with our operational and legal obligations.
Access, correction and deletion
To access or update your information, use your account settings or contact our support team. Requests to delete data will be handled in accordance with legal and safety requirements - for example, we may retain necessary records to prevent fraud or to meet regulatory obligations.
Information sharing and third parties
We share data with third-party service providers who perform tasks on our behalf, such as payment processors, identity verification, IT hosting, and analytics. We may also disclose information to detect or prevent fraud and to meet legal requests. We do not sell personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in practices or services. When we make material changes, we will notify users through the site or by other reasonable means. Continued use of our services after changes indicates acceptance of the updated policy.