Terms of Use

These Terms and Conditions set out the basic rules for using Lucky Fuel. They describe our relationship with registered players, the duties we expect from users, and the practical rules that govern account use, bonuses, payments, and dispute handling. By accessing the site or creating an account you accept these terms and any updates we publish.

Account responsibilities

When you register an account with Lucky Fuel you are responsible for keeping your login details secure and for all activity that occurs under your account. Do not share your password or allow others to access your account. Notify us immediately if you suspect unauthorised access or if your account credentials are lost or stolen.

Verification and identity

We may require identity verification before allowing certain actions such as withdrawals. Required documents can include government ID, proof of address, and proof of payment method ownership. Verification helps us comply with anti-money laundering and security checks. Review times may vary and, in some cases, can take up to 48 hours depending on workload and completeness of documents.

Eligibility requirements

Accounts are limited to one person per player. You must be eligible to play under the age rules and any applicable laws in your location. We may restrict registration or service availability to certain territories. Creating multiple accounts, providing false information, or attempting to bypass restrictions may lead to account suspension and forfeiture of funds.

Acceptable platform use

Use the site only for lawful, personal gaming. Prohibited behaviour includes fraud, collusion, using bots or automated systems, chargebacks, and any actions intended to manipulate games or promotions. We reserve the right to suspend or close accounts and to recover funds where abuse, suspicious activity, or breaches of these terms are detected.

General bonus and promotion rules

All promotions, bonuses and free spins are subject to specific terms. These may include minimum deposit requirements, wagering requirements, game contribution weightings, maximum bet limits while wagering, and expiry periods. Only one welcome package may be claimed per person, household, or IP where specified. We may void bonuses and related winnings in cases of abuse or breach of promotional rules.

Deposits and withdrawals

Accepted payment methods, minimum and maximum limits, and processing times vary by region and method. We may require full account verification before processing withdrawals. Withdrawal limits and timing may be applied for security, regulatory or internal risk reasons. Fees, where applicable, will be disclosed at the time of the transaction and may be charged by payment providers.

Dispute resolution

If you have a complaint, contact our support team and we will attempt to resolve the issue promptly. If a dispute cannot be resolved through our support channels, we will provide details on the available escalation process. We aim to handle complaints fairly and to keep you informed of progress.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of Lucky Fuel after changes are posted constitutes acceptance of the revised terms. If you do not agree with updated terms please stop using the service and close your account.